For qualifying customers who require comprehensive system support, Visionary Solutions Inc. offers PackeTV® System Protection directly.
The program provides the following benefits:
- Priority Support. Your support requests will receive a prompt response from a Visionary Solutions technician who be assigned specifically to your account.
- System Updates. All critical updates of system software and hardware firmware are included.
- System Upgrades. All system software and hardware firmware upgrades are included. This does not include system module feature upgrades.
- Advanced Hardware Replacement. Hardware requiring replacement as determined by Visionary Solutions will be shipped within 24 hours of the customer request. System hardware is directly supported by Visionary.
- Out of Coverage Hardware Replacement Discount. Hardware which has been damaged and is not covered by the standard and extended warranty or system protection will be replaced or repaired at a discount.
- Annual Subscription Fee. PackeTV® System Support includes the annual system subscription fee.
- Activation Fee. When purchased with a complete PackeTV® IPTV System, the PackeTV® Activation fee is waived.