PackeTV System Protection

For qualifying customers who wish for additional levels of support

For qualifying customers who require comprehensive system support, Visionary Solutions Inc. offers PackeTV® System Protection directly.

Priority Support. Your support requests will receive a prompt response from a Visionary Solutions technician who be assigned specifically to your account.
System Updates. All critical updates of system software and hardware firmware are included.
System Upgrades. All system software and hardware firmware upgrades are included. This does not include system module feature upgrades.
Advanced Hardware Replacement. Hardware requiring replacement as determined by Visionary Solutions will be shipped within 24 hours of the customer request. System hardware is directly supported by Visionary.
Out of Coverage Hardware Replacement Discount. Hardware which has been damaged and is not covered by the standard and extended warranty or system protection will be replaced or repaired at a discount.
Annual Subscription Fee. PackeTV® System Support includes the annual system subscription fee.
Activation Fee. When purchased with a complete PackeTV® IPTV System, the PackeTV® Activation fee is waived.

Visionary has a standard 30-day Evaluation Program and Limited 12-month Product Warranty & Non-Warranty Policy. Visionary also offers Extended Limited Product Warranties providing extended protection for your equipment investment.