We invite you to evaluate our products by taking advantage of our 30 day return policy (see below). Simply buy one encoder and one decoder and return them within 30 days for a full refund. You only pay shipping. This is an excellent opportunity for you and your company to confirm the superior cost to performance value we offer across our entire line.
Visionary Solutions, Inc. occasionally provides “B-Stock” units under this Evaluation Program. B-Stock inventory is used equipment that has been fully inspected and tested to perform to the same standards as new equipment. At the customer’s discretion, customers may exchange B-Stock units for brand new units upon conclusion of a positive evaluation leading to a purchase. Ask your sales rep for more information.
Your first level of support and resolution is the dealer or reseller you purchased the product from. If you purchased the product from Visionary Solutions, Inc., contact us directly.
Within the first thirty (30) days of receiving your AVN Encoder, if for any reason you are not satisfied with the product then, please do the following:
PRODUCTS RETURNED TO VISIONARY SOLUTIONS WITHOUT AN RMA WILL BE RETURNED TO THE SENDER.
Upon receipt of the returned merchandise we will issue a credit through your credit card company or refund the money directly if that is how payment was originally received. Shipping costs are the customer’s responsibility. VSI is not likely to take product back if you have kept it for longer than thirty (30) days or you have carelessly damaged it.